Terms & Conditions
This website is owned and operated by Ana Kotar. Below are the Terms and Conditions under which you, the customer, may use our website and services as offered by us. This website offers artwork, stationery goods and home decor. By accessing or using the website, you approve that you have read, understood, and agree to be bound by these following Terms.
When buying an item, you agree that you are responsible for reading the full item listing before making a commitment to buy it. Upon clicking the purchase button you enter into a legally binding contract to purchase an item.
The prices we charge for our products are listed on the website. We reserve the right to change our prices for products displayed at any time and to correct pricing errors that may inadvertently occur.
You may pay with all of the popular payment methods like PayPal, MasterCard, Visa, Klarna, etc. The debit for purchases on your account is done at the time of the processing of the order.
All prices are stated in EUR and VAT is not included because we are a small company and in Germany this is allowed. Local VAT and import customs may have to be paid in your own country.
Atelier Risa Pisa uses all means necessary to ensure the safety and confidentiality of data transmitted online. All card details and your personal data are encrypted, which means that only authorized persons can access the information.
All products are carefully packed and shipped in recycled and recyclable cardboard boxes without any plastic packaging. Prints may be shipped in pergamyn bags with recycled cardboard back or in tubes. Greeting cards may be packaged in compostable see-through bags that are made from vegetable starch.
All of your purchases will be sent from Berlin, Germany with DHL Go Green. Products are delivered to the address provided by you on your purchase order, so you must check the information thoroughly. Atelier Risa Pisa cannot be held responsible for possible errors of data entry and the consequences in terms of delay or delivery error. In this context, all expenses engaged for the reforwarding of an order will be entirely the responsibility of the customer.
Atelier Risa Pisa cannot be held responsible for delivery delays because of errors or disruptions due to transporters (including in the event of a partial or all-out strike in particular of the mail services, transport and communications).
The shipping guidelines listed below are approximations.
Delivered within approximately 4 business days.
Delivered within approximately 7 business days.
Rest of the world
Delivered within approximately 8- 9 business days.
5. RETURN AND REFUND
Please always contact our customer service (firstname.lastname@example.org) for any return and/or refund. The undamaged products may be returned with their included accessories and packaging along with the original receipt (or gift receipt) within 30 days of the date you receive the product. We will exchange the damaged item or offer a refund based upon the original payment method. In addition, please note the following: Unless the products are damaged the return shipping costs outside of Germany will remain the responsibility of the customer.
Atelier Risa Pisa reserves all rights on this website and is protected by intellectual property rights. Any material on this website including, without limitation, images, text, graphics, logos, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Ana Kotar and may not be used without permission.
7. PROMOTIONAL EMAILS
By subscribing to our newsletter you agree to receive promotional messages and materials from us, via email. If you don't want to receive such promotional materials or notices – please just notify us at any time.
8. FORCE MAJEOURE
We are exempted from fulfilling the delivery if the fulfillment of the delivery is prevented by a circumstance outside our control that we could not reasonably have expected when making the contract and whose consequences we could not reasonably avoid or overcome, such as fire, an accident or war.
9. THE RIGHT TO CHANGE TERMS & CONDITIONS
We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review this page periodically.
Atelier Risa Pisa